Refund and Returns Policy
At JeetNest, we want our customers to have a smooth and satisfactory shopping experience. This policy explains our guidelines regarding order cancellation, returns, replacements and refunds.
1. Order Cancellation
Customers may request cancellation of an order before it has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible.
To request cancellation, contact JeetNest as soon as possible with your order details.
2. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product and packaging
- Any other information reasonably required to verify the issue
We will review the request and, where applicable, offer an appropriate resolution such as replacement or refund.
3. Return Eligibility
A return may be considered where the product received is damaged, defective or incorrect, subject to verification.
Products should generally be unused and returned with their original packaging where a return is approved.
Certain products may not be eligible for return due to their nature, hygiene considerations or other applicable restrictions.
4. Non-Returnable Products
Products that have been used, damaged after delivery, altered, or disposed of may not be eligible for return or replacement.
The eligibility of a return will be determined based on the specific product and circumstances.
5. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the original payment method.
For prepaid orders, approved refunds will generally be processed through the applicable payment method or payment provider.
For Cash on Delivery orders, we may request suitable bank account or other payment details where required to process an approved refund.
6. Shipping Charges
Original shipping charges may not be refundable unless the return or refund is due to an error attributable to JeetNest, a damaged product, a defective product or an incorrect product being supplied.
7. Return Shipping
Where a return is approved because of a damaged, defective or incorrect product, JeetNest may provide instructions regarding return shipping.
For other return requests, return shipping responsibility may depend on the circumstances and applicable policy.
8. Refund Processing Time
Once an approved refund has been processed, the time taken for the amount to appear in the customer’s account may depend on the payment provider or banking institution.
9. How to Request a Return or Refund
Please contact JeetNest with:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Request:
Photos/Videos, where applicable:
We recommend contacting us as soon as possible after receiving the order if there is any problem with the product.
10. Policy Changes
JeetNest may update this Return & Refund Policy from time to time. Any changes will be published on this page.
11. Contact Us
For return, replacement or refund-related questions, please contact JeetNest through the contact details provided on our website.
Website: jeetnest.in